Last updated: 30 September 2026
1. Introduction
WASCA Pty Ltd (“WASCA”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website, open a trade account, purchase our products or engineering services, or otherwise interact with us.
2. What Information We Collect
We may collect the following types of personal information:
- Contact details — name, business name, email address, phone number, postal/delivery address.
- Account and transaction details — trade account information, order history, pricing arrangements, billing information and payment details (processed securely via our payment providers).
- Enquiry and correspondence details — information you provide via forms, email, phone or in person, including how you heard about us.
- Project and technical information — drawings, specifications and other details you provide for custom componentry, design or prototyping work.
- Technical and usage information — IP address, browser/device type, pages visited, and cookies (see Section 7).
- Employment-related information, only where you apply for a role with WASCA.
3. How We Collect Information
We collect personal information directly from you — for example, when you submit an enquiry, request a trade account, request a quote, place an order, join our mailing list, contact our sales or engineering team, or apply for employment. We may also collect information automatically through our website (see Section 7) or, where necessary, from third parties such as distributors, delivery partners or credit-reporting bodies for trade account applications.
4. Why We Collect and Use Your Information
We use personal information to:
- Process quotes, orders, deliveries and payments.
- Provide design, prototyping, manufacturing and distribution services for standard and custom componentry.
- Respond to enquiries and provide customer support.
- Manage trade accounts, including online ordering access, and assess creditworthiness where applicable.
- Send order updates, invoices and, where you have consented, marketing communications such as our email newsletter.
- Comply with legal, regulatory, quality management and product traceability obligations.
- Improve our website, products and services.
5. Disclosure of Information
We do not sell personal information. We may disclose personal information to:
- Employees and contractors who need it to perform their duties.
- Delivery and logistics providers, to fulfil orders.
- Payment processors and financial institutions, to process transactions.
- IT and cloud service providers, including our business management (ERP) and online ordering platform.
- Professional advisers, certification bodies, regulators or authorities where required by law.
We do not disclose personal information to overseas recipients except where a service provider we use (e.g. a cloud hosting provider) stores or processes data outside Australia; in such cases we take reasonable steps to ensure the recipient handles the information consistently with the APPs.
6. Data Storage and Security
We store personal information using a combination of secure physical and electronic systems, including cloud-based platforms. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including access controls, encryption in transit where applicable, and staff confidentiality obligations. No system is completely secure, and we cannot guarantee absolute security of information transmitted online.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to remember preferences, keep you signed in to your trade account, understand how visitors use the site, and support advertising, including LinkedIn, Facebook and Instagram advertising. You can control or disable cookies through your browser settings; doing so may affect some website functionality.
8. Access and Correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to reasonable requests within a reasonable timeframe, and may need to verify your identity before providing access.
9. Marketing and Opt-Out
Where we send marketing communications, you may opt out at any time by using the unsubscribe link provided or by contacting us directly using the details in Section 11.
10. Complaints
If you believe we have breached the APPs or mishandled your personal information, please contact us using the details below. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Contact Us
WASCA Pty Ltd
34 Laser Drive
Rowville VIC 3178
Phone: (03) 9763 0833
Email: sales@wasca.com.au
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised “Last updated” date.