FAQs

For more than half a century, WASCA has recognised the demand for high quality, precision products and qualified technical engineering to provide a superior solution for custom applications. To help, the WASCA five-stage manufacturing process is designed to meet your custom needs efficiently and cost-effectively. Learn more about our Custom components

After 60 years, WASCA understands Australian industries are frustrated by offshore delays and hidden expenses. That’s why we have optimised our manufacturing process so that you can quickly access a competitive quote and sample; make small or large orders online or over the phone, and receive the highest quality engineered componentry solution for your project. To discuss the progress of an order, or for a timeframe estimate contact us.

Yes. WASCA prides itself on customer service and offers a free consultation with one of our Australian engineers about your standard or specialty componentry needs. Learn more.

Washers and Stamped Components Australia Pty Ltd (WASCA) is committed to providing quality services to you and our Privacy Policy outlines our ongoing obligations to you in respect of how we manage your personal information. Learn more.

Terms of payment where WASCA has accepted the customer’s credit application are 30 days from the end of the month of invoice unless agreed otherwise by WASCA. Learn more.

Any request for cancellation of an order must be in writing. The customer is liable to reimburse WASCA for the costs it has incurred for labour, freight and materials in fulfilling the order up to the date the request for cancellation is received by WASCA. Learn more.

We have a CovidSafe plan in line with Government authorities. Any visitors to the site staying more than 15 minutes must register and have temperature recorded. Our staff are trained in all covid prevention processes.

Yes, you can order without registering on the website. You will be able to purchase at the listed price using an approved valid credit card.

You can pay using a credit card or on Account, if available. The payment option available at checkout will be based on the setup approved by your business.

WASCA has selection criteria for distributors but you can always contact us and we are happy to discuss this with you. In the meantime, you can buy through one of our distributors listed.

Yes, you are more than welcome to allocate your own courier to pick up your order. Please notify WASCA at time of placing your order to specify using your own courier for delivery.

Add special delivery instructions at checkout. Once given authority to leave without signature, WASCA or the courier will not be liable for the safety of the goods left as per your instructions though.

You absolutely can!  Fill out our online enquiry form and we will endeavour to get back to you in a speedy timeframe.

As long as you are logged in, you will be able to see your username on the top right-hand corner of the website.

Complete our online enquiry form.

Our catalogues can be downloaded from the WASCA website.

We apologise for any inconvenience caused. Please contact WASCA Customer Service with the details of your order for faster resolution.

We apologise for any inconvenience caused. Please contact WASCA Customer Service with the details of your order for faster resolution.

We apologise for the delay. Please contact WASCA Customer Service with the details of your order for them to track it with the shipping partner.